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Booking Terms and Conditions

Please read the following terms carefully before submitting your booking request. By completing and submitting the booking form, you confirm that you have read, understood, and agreed to these terms.

1. Booking Confirmation

A booking request does not constitute a confirmed session. Your session is confirmed only once full payment has been received and a confirmation email has been sent to you by IBIC. Booking requests are held for 24 hours pending payment. If payment is not received within 24 hours of the booking request being submitted, the requested time slot will be released and made available to other clients.

2. Payment

Full payment is required upfront to secure your session. Payment is accepted by electronic funds transfer (EFT). Banking details will be provided in the booking confirmation email sent to you upon receipt of your booking request. Please use your name and booking date as the payment reference. Proof of payment may be requested to expedite confirmation.

3. Cancellation by Client

If you need to cancel a confirmed session, you must notify IBIC in writing by email no less than 24 hours before the scheduled session start time. Cancellations made with more than 24 hours notice will receive a full refund, processed within 24 hours of the cancellation being confirmed. Cancellations made with less than 24 hours notice will not be eligible for a refund. The session will be forfeited.

4. No-Shows

If you do not attend a confirmed session without prior notice, the session will be considered a no-show. No-show clients may request a single reschedule at the discretion of IBIC. No refund will be issued for a no-show session. Rescheduled sessions are subject to availability and must be booked within 30 days of the original session date.

5. Rescheduling by Client

Requests to reschedule a confirmed session must be made in writing by email no less than 24 hours before the scheduled session start time. Rescheduling is subject to availability and is offered at the discretion of IBIC. IBIC reserves the right to limit the number of rescheduling requests per client.

6. Cancellation by IBIC

In the event that IBIC needs to cancel a confirmed session, you will be notified as soon as possible by email. A full refund will be processed within 24 hours of the cancellation notification. Alternatively, IBIC will offer to reschedule the session at a time convenient to both parties.

7. Late Arrival

Sessions begin at the scheduled start time regardless of late arrival. The session will end at the originally scheduled finish time. No extension or refund will be provided for time lost due to late arrival by the client.

8. Venue

All sessions are held at False Bay Rugby Club, Constantia unless an alternative location has been agreed in writing prior to the session. IBIC reserves the right to change the venue in exceptional circumstances and will provide reasonable notice where possible.

9. Health and Safety

Clients participate in coaching sessions at their own risk. IBIC strongly recommends that all participants are in good physical health before attending a session. If a participant has any pre-existing medical condition, injury, or physical limitation that may affect their ability to participate safely, this must be disclosed to IBIC prior to the session. IBIC reserves the right to decline participation where a health or safety concern is identified.

10. Photography and Media

IBIC may photograph or record sessions for coaching and promotional purposes. If you do not consent to photography or recording of yourself or any minor in your care, please notify IBIC in writing before the session.

11. Acceptance of Terms

By submitting a booking request, you confirm that you are 18 years of age or older, or that you are the parent or legal guardian of any minor participant included in the booking, and that you have read, understood, and agreed to these terms and conditions in full.

For any questions regarding bookings, payment, or these terms, contact us at [insert email address].